Keynote: Revving Up Agility –
Transforming Customer Experience at Ford Europe [engl.]
Join us for an inspiring keynote on the transformative agile assessment and implementation at Ford Europe's Customer Experience organization. Discover how Benjamin's leadership pinpointed key impediments and developed strategies to enhance productivity, quality, and market responsiveness. Jo will explain knowledge Kanban, streamlining priorities and collaboration across teams, providing practical insights for your projects.This talk is essential for anyone looking to understand agile principles and improve team performance and customer satisfaction. Don't miss this chance to gain valuable knowledge from the experts who led Ford's agile transformation.
Speaker
Jo McElroy is currently PMO lead for the Ford of Europe Customer Experience team. Jo joined Ford in 2017 and was instrumental in establishing the first enterprise-level cross-functional Program Management Office to deliver transformational change, including major restructuring programs.
Benjamin Igna is an Agile Transformation Coach at it-agile. He helps organizations become fast-paced and adaptable. With a background in industrial engineering and expertise in Lean and Evolutionary Agility, he has worked with major companies like Ford and 3M, as well as tech startups from Series A onward. Benjamin shares his insights on agile practices through blogs and podcasts.